People differ in their abilities, outlook on work, degree of engagement, responsiveness, and levels of effort. One of these abilities that some workers may have over others, is what is known as emotional intelligence, which has begun at the present time to attract the attention of researchers, and before them the owners of organizations and institutions for what will return to those organizations of increase and development in performance among employees.
Emotional intelligence clarifies the idea that success in social or professional life does not depend on the individual’s mental abilities (mental intelligence), but on the capabilities that this individual possesses, which is termed “emotional intelligence”; it helps the leader to acquire multiple sources of power, influence the behaviors and outputs of subordinates, and enhance their loyalty to the organization so that he can perform his leadership roles.
This is what organizations are looking for today.
Abilities related to emotional intelligence
Studies indicate that the combination of abilities related to emotional intelligence is what shapes cognition, guides the behavior and decisions of the leader, and determines his priorities and patterns of dealings with the environment around him.
Emotional intelligence has been defined as: the ability of an individual to monitor his own feelings and emotions, and the feelings and emotions of others, and to distinguish between them, and to use this information to guide his behavior and emotions.
5 dimensions
Emotional intelligence has 5 dimensions that must be present in every individual and group activity, including the following:
Self-Awareness: The individual’s knowledge of his emotions, the individual’s self-awareness and awareness of his feelings as they occur is the basis of self-confidence and is the basis on which the individual builds his decisions that he makes in all matters and life affairs that require decision-making.
Managing Emotions: which is concerned with how the individual processes and deals with feelings that may bother or hurt him, and the ability to deal with feelings so that they are compatible with current situations.
Motivation: It is the progress of the individual and the pursuit of his motives, and hope is considered a motivator, and a component of motivation for many individuals, which makes them stick to achieving their dreams and ambitions with determination and determination.
Empathy: It means understanding, while the previous three dimensions of emotional intelligence were concerned with the same individual, and what is going on inside him, this dimension was concerned with his relationships with others, as it means reading the feelings of others and recognizing their expressions through their voices, faces and even hints.
Social Skills: It means how the relationships and friendships of the individual and manage them well with others, community dealing with skill and competence, solving problems and conflicts and the ability to negotiate.
Studies have found that emotional intelligence positively affects the efficiency of institutions and organizations through the following:
Emotional intelligence creates a stable pattern of positive public relations between individuals and employees. This type of public relations affects growth characterized by the stability of its institutional methodology and the effectiveness of its management.
Emotional intelligence in groups and organizations affects the emotional intelligence of employees and individuals, where “happy” attitudes and feedback provide positive motivation and security for employees and individuals, providing an atmosphere for further growth and development.
Emotional intelligence affects groups and individuals in improving production, because of its ability to stay away from turmoil and work pressures.
The results of psych educational and social studies indicate that the impact of emotional intelligence on life success is higher than the impact of general intelligence.